Booking Policy:
We require a 25% deposit to book appointments.
Payment Policy:
Payment is required before or at the time of our arrival. Along with paying online or through invoice we accept cash and checks. If payment is forgotten we will contact you and see if you would like to reschedule or choose a different payment option.
Cancellations:
Please give us a 24 hour notice if you need to cancel an appointment, that way we can serve other clients. If a 24 hour notice isn’t given refunds will not be issued. Deposits are non-refundable.
Complaints: If an area of your house did not get clean to your liking, we do offer a 100% satisfaction guarantee, and would love to come back at your conveinence to fix anything needed. Please note that we cannot do refunds.
Appointments: We schedule as early as 9:30 am and do not schedule after 3 p.m, since most houses take at least two hours. If you happen to need an earlier or later timeslot please let us know and we can do our best to accommodate that.
Please know that if we have a cleaning that takes longer than planned, we may be running behind or have to reschedule you. I will always contact you if this happens.
Entry Access:
If you are not going to be home during the time the cleaning is scheduled please make sure that we have a way to get in as well as any alarm codes if needed. Keys, Garage codes, Back door, or a hidden key location are all common options.
Once the cleaning is finished we will place the key back where we found it and make sure your home is locked up.
Confirmations will always be made the evening before the scheduled cleaning.